Shipped and local pickup aren't the same conversation
Facebook Marketplace runs two very different transactions through the same inbox: a shipped sale with real buyer protection behind it, and a local pickup deal that's closer to a handshake agreement than a protected transaction. Both land as ordinary-looking messages, which is part of why it's easy to treat every Marketplace chat the same way — even though the stakes underneath them aren't the same at all.
For shipped orders placed through Facebook's checkout, Purchase Protection applies and Facebook's own review process explicitly looks at the messages exchanged between buyer and seller when something's disputed. Local pickup deals don't carry that same formal protection — which makes clear, complete communication in the thread itself more important, not less, since there's less of a safety net behind it if something goes wrong.
The scam problem is bigger here than on most marketplaces
Facebook Marketplace has seen a well-documented rise in scam attempts run directly through buyer messages — fake payment screenshots, requests to pay by gift card, QR codes disguised as "verification" steps, and pressure to move the conversation off-platform where protections don't apply. These patterns show up in the message itself, which is exactly where Closetline is already looking. A message asking you to scan a code or accept a gift card as payment gets flagged before you've had a chance to second-guess it in the middle of a busy day.
One queue, sorted by what actually needs you
Every Facebook Marketplace message — pickup logistics, pricing questions, buyer chatter — lands in the same queue as your other marketplaces, tagged by urgency and how long it's been waiting, so a same-day pickup request doesn't get lost behind a message that can wait until tomorrow.
AI drafts the reply, you keep control
Confirming pickup times or answering a pricing question gets a drafted reply ready in seconds, in the tone that fits the conversation.
Facebook Marketplace deserves the same organized, protected inbox as the rest of your marketplaces — see how Closetline handles it.